Can Recruiters Work With Startups?

Last week I had lunch with a prominent recruiter who was interested in working with startups. We had a great conversation about ideas and the issues, and at the end I told him I would poll my startups to see if there was any way to structure a relationship that would be palatable for the startup and make sense business-wise for the recruiter.
In polling my startups, I was hoping to find a solution to help combat the problem that people are always having problems hiring and that finding great people was near impossible. Certainly hiring a good recruiter to expand one’s networks would be a good thing, if it could be made workable.
The email I sent out was:

hey all,
today i had lunch with a recruiter who helps VCs find personnel for their startups. we talked about recruiting for early stage and how hard it was, but also that it was nearly impossible for them to justify engaging traditional recruiters due to cost mostly, but many also don’t deliver very well either. this guy has worked with some top VC firms in the valley so i somewhat believe him that his network of personnel to reach is pretty good, probably better than most recruiting firms.
but this recruiter wanted to help out early stagers and wanted to find a way to do it that made sense. to that end, i told him i would throw out a quick survey to my cos and contacts to see if something might work out.
one issue is paying them for their services. he was willing to back off that for early stagers, because he had normal contracts with bigger companies who could pay the bills but he had time to help out startups and also wanted to do that personally.
if anyone has worked with recruiters before, that can be anywhere from 10% to 33% the hired person’s salary which is too much for early stagers.
we talked about accepting equity potentially but the risk of taking early stage startup stock or options is pretty high and most will fail, leaving him with nothing for his efforts if that is the only payment for his services.
so my question to you would be, what would you be willing to pay for their services? maybe something like 5% salary + 5000 options perhaps? or flat fee $5000 + 5000 options? would love to hear your honest thoughts, noting that you won’t get their services for free but you must pay something either in equity and/or cash…
thanks in advance!

I have an email list of all my contacts at the startups. There are 62 people on the list, representing 25+ startups and companies.
Of those 62 people, 9 people responded. Here were the results:
1 would not pay cash at all
3 would never pay options for recruiting.
1 suggest deferring payment either until financial position better or next funding round.
2 would pay up to $5K, preferably less.
1 would pay 5% of salary but not more.
1 would pay options if there were future services/longer relationship
1 would pay options with no expectation of future services/longer relationship
1 would be happy to pay the normal recruiting rate 10-33% of salary
All are concerned that recruiters would deliver good candidates at all. Their experience with many recruiting firms was that they were not able to deliver great candidates. Also, there could be conflict of interest in that if recruiter is compensated on % of salary, a recruiter may negotiate for higher salaries. Or they just find you any candidate whether they are good or not, just to get paid.
2 suggested – was there a way to reward recruiters more for a good hire (ie. lasts longer than a year, and performing well) and rewarded little for a poor hire (ie. let go within a year).
One person suggested, could recruiter fees be paid by VC firms as part of their services or use of funds?
In looking at the responses, the consistent message was that startups were very cash strapped and did not want to, or could not, pay any cash at all. Or they did not want to pay until later. Everyone had a different opinion on whether or not they were willing to pay options and what paying options meant.
Looking at it from the recruiter side, there are definitely issues with working with startups:
1. For startups, many times it’s low salary and high equity for the new hire. If a recruiter is getting 10-33% of hiring salary, then how does recruiter make money if the new hire salary is much lower than what they would get at a traditional company?
2. Startup equity is notoriously risky. If a recruiter only takes equity for payment, much of that payment will be forfeit since most early stage startups fail.
3. Recruiting is a cash based business like other consulting services. You need upfront cash to survive but startups are reluctant to give you any cash at all.
Given what I found out here, I am not sure that the current recruiter model can work. Some other comments and options I have found interesting that are out there:
1. Incubators and VCs already have recruiters on staff. Some of them are contractors paid through venture funds but some of them are actually on staff so they are not compensated like external, independent contractors.
2. StartupDigest is an email digest focused on startups, but there is a recruiting model hidden inside. It’s an application driven, VIP only members list of both startups and key individuals who get matched to each other.
3. Codeeval allows those seeking to hire engineers to post coding challenges and a place to upload solutions. You set potential coding hires to your section of the site and they solve problems that you create. They write code and upload the code to the server where it runs the code and publishes the output and the code for the hiring manager to evaluate.
4. Ovia HR is video based recruiting, but in an asynchronous manner. You upload videos of the hiring manager/recruiter asking interview questions and interviewees come and answer via video. Actual interview situations are mimicked because there is a time limit to answering a question so you don’t get time to prepare answers; you have to answer on the fly, just like in a real interview.
Still, in today’s world, hiring is a big problem for startups and likely to remain that way for a long time. The explosion of startups means that there are too many choices for prospective new hires to join. Using new technology to help find candidates is nice, but there is no substitute for the power of getting out there and networking yourself. Ultimately, people join your startup not only for the cool idea and opportunity, but for the opportunity to work with smart people whom they respect and can learn from.

Combating the MIT Problem for Startups

I was just reading Don Dodge’s post, How to get accepted at Stanford or Harvard, or how to get a job at Google or Facebook, which reminded me of the people who asked me about how to deal with the MIT Problem for Startups. The problem that Don describes is exactly that which we are facing in the startup world. There are way too many perfect SAT score, straight-A valedictorians vying for not nearly enough Ivy school entry slots; how does one get into the top school of their choice? Don’s suggestions are eerily the same advice I would give today’s group of super-genius MIT/Stanford/whatever graduate entrepreneurs trying to get funding.
Work on Something Truly Unique
Don says to Do something special. I agree.
There are way too many people chasing the same thing, or similar thing (even if you think you’re different and better, or more importantly can your customers figure out if you’re really better or different).
To woo an investor, you should find something to work on that is totally something NOBODY else has thought of. That not only makes you stand out because of your idea, but also it means that you’ve got a head start on any competitors that may follow or copy you.
Defensible, Unassilable Competitive Advantage
Along with uniqueness, you can think harder and work on something that has some truly defensible element to it. This is back to old school roots on building companies which is to have some sort of technological or business advantage that is very hard to replicate, requires rocket scientists (time to put your MIT/Stanford degree to work now!), and potentially can be patentable (even as much as we hate the current patent system). If nobody can copy you, or if it’s amazingly hard to copy you, or you make them pay you if they copy you, then you’ve probably got something there.
Some of you have complained that this is really hard, or even said that it would be an easier path to some sort of measure of success (ie. early exit, get a job at Google via acquihire, etc.).
First, entrepeneurism has never been easy. It could quite possibly be the hardest thing you’ve done. The genesis of entrepreneurism is the idea you come up with to work on. Given the proliferation of entrepreneurs today, you’ve got too many great minds chasing after ideas. All the easy ones are already being worked on. So you need to think harder and more creatively on a market need and/or problem to be solved that someone else hasn’t worked on yet.
Second, while there are many angels and early stage funds who would back you if your idea was smaller reaching, my goals with investing are unfortunately incompatible with startups whose trajectories are not world dominating. As a director of Launch Capital, I must think on how to maximize return for my investor all the time and the risk of failure at early stage means that a super-high failure rate forces me to invest only in ideas with large potential outcomes. And yes, finding world dominating ideas is very, very hard.
Don then offers up advice on what to do next, if you didn’t get into your school of choice:
There are many paths to success
Never stop learning
When a door closes a window opens

All this says to me that you should not quit, and that you should keep at it until you find something that makes sense to work on. This could mean that you should branch out beyond your current areas of experience to find that elusive idea that nobody else has worked on. It could mean that you should join up with someone who has found that elusive idea. Or perhaps you should work on something that is completely different than the area you’ve trained in. Entrepreneurism is not all internet or tech!
Certainly being patient can also bring rewards. Sometimes stepping away from all this idea generation can spark your creativity more than concentrating your brain on it until your head hurts from hours and hours of trying to figure out an idea to work on.
Or perhaps in a few years, entrepreneurism won’t be in vogue any more, and you may find that you’re one of the last few entrepreneurial folks standing. All those MIT/Stanford/etc. geniuses competing for money might just go do something else and it might become a great time to work on whatever idea you have.

Staying Stealth

When I started angel investing, staying stealth seemed to be partially in vogue. There were still a lot of entrepreneurs who wanted to stay stealth and they would ask me to sign an NDA before talking about their startup. Unfortunately, I can’t sign NDAs in my business; if I did, I would quickly not be able to talk to anyone! But the world seemed to move to a more open working relationship and those who really wanted to stay completely stealth seemed to dwindle in face of the hordes of startups who didn’t care.
Staying stealth was also a barrier to many startups working in the consumer space. At one time, if you could get on Techcrunch, you’d find yourself instantly with 100K users within a week and things would take off from there. You wanted to get out there as fast and as broadly as possible so that users would know about you and come and try you out. More importantly, there were not as many startups back then; thus, competition was always a danger but the rate at which competitors popped up seemed manageable.
Lately, though, I have found myself advising at least two recent startups to now stay stealth as long as possible. While their stealthness wasn’t during the fund raising or development process, I thought it was now a bad idea to announce themselves to the organizations that cover or announce startups and is normally read by other current and near current entrepreneurs. This is because now the world has changed: it is much easier with today’s tools to create a startup, and since so many people want to become entrepreneurs today, the likelihood of somebody just copying you is much higher than ever before. Internationally, there are already teams working solely with the aim of copying US based startups and launching them in their local countries.
Today, in my search for startups, I try always to work with startups with no or very few competitors; it’s one of the most basic concepts for investment selection and in today’s climate, it is back to being one of the most important. But given the ease at which competitors pop up, it now benefits a startup to keep from announcing themselves to other potential entrepreneurs for as long as possible so that you can get a headstart on your operations, customer acquisition, product development, and dominance. This is much easier if you don’t have the typical 5-10 guys who seem to suddenly pop up every time a startup with a new idea gets funded (Or think Groupon, who has HUNDREDS of competitors).
My new word is: stay stealth for as long as possible to the places where other entrepreneurs tread often; go public only because you have to in order to gain customers and in those places which reach the general populace, which unfortunately does contain entrepreneurs but you can’t really do anything about that.

The Economy as an Accelerant

Definition:
Accelerants play a major role in chemistry. Most chemical reactions can be hastened with an accelerant. Accelerants are catalysts which alter a chemical bond, speed up a chemical process, or bring organisms back to homeostasis. An accelerant can be any substance that can bond, mix, or disturb another substance and cause an increase in the speed of a natural, or artificial chemical process. [source: Wikipedia: Accelerant]
It is probably obvious that the economy can act as an accelerant to a startup’s success. It is more obvious when the economy is rocketing skyward. Rewind back to the dot-com boom years of 1995-2000; the stock market was rising on the backs of tons of internet IPOs. Confidence was high, people had money and to spare. No matter what people did, it seemed that they could make money and spent it accordingly, confident that more money was coming in. Thus, startups of all shapes and sizes can ride an economic boom to success because there is free spending power to jump in the path of, from both individuals and corporations.
When the economy is bad, most people think that this puts the brakes on businesses and startups. However, I don’t think that is completely true. I think that a crappy economy can also act as an accelerant to startups and their success, even as those companies built to last in booming economies falter.
Let’s take a look at a snapshot of our current crappy economy, as posted by 24/7 Wall St. in http://ds.ly/lXDPgt:
1. Inflation is rising, despite the Fed’s efforts to keep it in check.
2. Investments have begun to yield less.
3. The auto industry seems to be coming back, but prospects aren’t good. Auto sales are a sign of consumer confidence and if sales don’t rise, then the auto industry will tank again.
4. Oil prices are at their highest, putting a huge dent in consumers’ wallets just to get around and to work.
5. The federal budget sucks and the Republicans and Democrats are sparring with our livelihood on trying to get a measure passed to deal with the debt ceiling, and how to reduce spending overall.
6. The Chinese economy seems to be slowing down, which will cause American companies to earn less.
7. Unemployment is still super high. And unemployment benefits and checks are ending.
8. The debt ceiling will probably be reset but austerity measures to reduce debt aren’t going to have a positive effect across the economy.
9. There is lack of access to credit across the board, hurting small businesses especially.
10. Housing and mortgage issues still abound. Huge numbers of consumers can’t pay their mortgages, and distressed mortgages are still on banks’ balance sheets and can’t be rid of easily.
We’re in a world where a lot of the population have lost their jobs (and their unemployment checks are ending), can’t find new jobs, or are earning less in their current jobs. But, the price of everything is rising, like gas. People need to make at least minimal ends meet but can’t find jobs anywhere. Or their current company is downsizing and moving operations elsewhere, or eliminating them. If consumers don’t or can’t spend, there is the trickle down effect to all corporations down the chain, and eventually all these positive earnings that companies are reporting are going to stop.
You’d think that early stage startups would have little chance of succeeding in a world where consumers have no money to spend, or corporations are unwilling to spend even if they have large hoards of cash (although perhaps this is changing finally?).
However, I don’t think that’s the case. There is evidence that startups that are built on the backs of the crappy economy are thriving. Here are some:
Flash sale sites (Gilt Groupe, Ideeli, Rue La La, Hautelook) given consumers their luxury brand goods, but at much lower prices than normal. Despite having less or no earnings, people can still get their goods at least until their money *really* runs out.
Deal sites (Groupon, Living Social) are enormous juggernauts, again, where people can get deals on anything from restaurants to interesting things to do, to great places to travel to.
Sites that allow you to make money off your own stuff or skills (Etsy, AirBnB, GetAround) are flourishing because people under pressure to make money to survive may find it much more worthwhile to just start renting out their extra rooms or cars, or start a business themselves.
Small business and crowd funding sites (Kickstarter, Profounder, IndieGoGo) are also doing well because people who want to start businesses can’t find funding anywhere else in today’s bad economy where banks won’t lend.
Given the crappy state of the economy today, what other ideas can flourish besides those above?
HOWEVER, if you try to start a startup in today’s crappy economic environment which requires a great economy as an accelerant, you might as well be trying to start a fire in a pouring rainstorm. Ignoring the economy when designing your startup could be fatal; in my post, Mark Fletcher at Startup2Startup and the Evolution of Startup Business Strategy I talk about Mark’s advice on startup building in different economic conditions and how he changed the way he approached his startup due to the conditions at the time. I now add that the state of the economy has a dramatic effect on what you’re building too – if you choose something that does not take advantage of the economic conditions at the time, then you could be doomed to fail no matter what you do.
[Still, this also means that if you launch the same idea in a different economic climate, it could work beautifully – is it time for the new pets.com to emerge yet?]

Google+, Competing Via Firehose, How Much Better is Enough?

I bugged a friend of mine at Google and instantly got up and running on the new kid on the block, Google+. Of course, now I’m much cooler than you since I got in and you’re not haha – alas, I’m sure that coolness is short-lived.
I launched into Google+ with little expectations. As soon as I got in, I was presented with a rather overwhelming page – circles? streams? friends? a bunch of tweet-like shares sitting there in my stream already – pictures also. Talk about information overload.
So I poked around. Trying to invite some other friends was really tough. Why bury that in the circles function? And why do I need to add their name? Can’t I just send them an invite? After all, I want all my friends on the system.
But oh wait, these circles allow me to categorize my connections. The drag-drop UI is pretty slick, but geez I just ended up dragging them all into my Friends circle. It’s too hard to categorize these people. And I’m pretty particular with who I add to my Facebook friends in any case – but even that has reached unmanageable numbers (or so I think: I just went to Facebook to look up how many friends I have and I can’t seem to figure it out! I’ve got SO many that Facebook can’t even count them up for me LOL).
Man, it seems that Google threw the kitchen sink in here. No MVP for them! Or actually, the M stands for Maximal instead of Minimum. So maybe MVP still applies! It will take me a few days to navigate around and figure this out. Somebody tagged me in a picture so many of the usual Facebookian functions are found here.
The stream is fun – seeing pictures auto displayed there is pretty cool, although it wrecks the stream UI a bit so scanning is tougher than just lines of text on twitter. Still, Twitter is the default real time stream of choice due to momentum.
Which brings me back to this point. Big, established internet companies have a huge advantage when launching new products in the area of distribution. In the old days at Yahoo!, we used to call this the “firehose” of users which we can direct to any property we launched. We merely had to create and launch a new site, and then if we could get permission to get it listed on the Yahoo! homepage, it would instantly get traffic. In fact, it didn’t matter if the site sucked or not; merely putting it on the Yahoo! homepage guaranteed a steady stream of users who clicked on the link and visited the site. In fact, many business units in the past dangerously created revenue projections on traffic patterns generated by the presence of that link on the Yahoo! homepage, which suddenly were destroyed when somebody decided that the link to that site shouldn’t be on there any more, or moved to a less advantageous position on the page like below the fold.
Today, getting users is tough – tougher than you can imagine. Which is really why only someone like Google could even think about launching something that competes not only with Facebook but also with Twitter at the same time, especially given the dominance that these two sites have among the userbase. A company which does not have an existing userbase with which to firehose a new service will stand little chance of gaining any sort of traction, like startups for example.
But is it enough? Firehoses are super important, but you have to firehose the right thing or else once the firehose stops, then traffic dies off too, like in my Yahoo! example. Or in some cases, even firehosing isn’t enough to generate traction.
After a few minutes of playing around, it seems that the real time aspect dominates the initial views. Then, I can group my connections into circles and I can share posts to certain or all circles. And on top of that, there are some nice UI/UX enhancements and arguably there are some differences in UX between the two even as a lot of the UX is similar. I’m not sure Google+ has a better UX than Facebook or Twitter though; at the moment, they seem very similar and there are things I like more about Facebook and Twitter as I like some of the new elements in Google+. So I can say for now that I think that there really isn’t some dominant aspect of Google+ that would attract me to switch and use Google+ more than my old services of Facebook and Twitter.
Therefore, if Google+ competes head to head with Twitter and Facebook, is the firehose enough to win, along with some incremental enhancements in the UX?
First, as I’ve often talked about, incremental improvement is simply not enough to cause switching (see condition 3 in What I Really Mean By “Souring on Internet-Only Startups”). The state of Google+ doesn’t seem to be all that much better.
Granted, there may be better integration with Google services – many of us have often noted that email is simply a representation of a social network already but nobody has really exploited this fact to great effect. Certainly, a ton of people have Google mail services so there is an enormous base to draw from. Perhaps the inertia of early adopters may draw enough people in to start using Google+ to make it survive. Still, I think it is going to be hard given that Facebook and Twitter dominate social networking. To make it more likely, I think Google+ needs some exponential improvement over Facebook and Twitter but I don’t see that yet; perhaps there will be something in the future.
Another potential competitive advantage that could be exploited is branding. Facebook used to be a cool brand but I’m not so sure right now – I think it’s more utility now. Twitter is more recently cool and still there is more cool brand value than Facebook; it’s also moving to utility now that people are exploring its news and communication delivery capabilities. But would you consider being part of a Google social network a must-have, enhancing your own coolness by being on it?
The firehose of a highly trafficked web service like Google is an incredible asset and brought to bear on a truly transformative, useful, and/or cool web service, it can accelerate discovery and adoption and vault it into the mainstream. But point that firehose at something less than that and the service will die once you take that firehose away. The jury is still out on whether Google+ can be more than just on parity with its competitors, Facebook and Twitter. If it doesn’t, what waste of a perfectly good firehose…

A Case for Strong Entrepreneurs AND Great Ideas

I was on a panel at Fundingpost’s, Silicon Valley VC and Angel Conference this last Thursday and once again the topic of how important the startup’s idea was, relative to other factors, in an investor’s decision process to invest.
Overwhelmingly, the panelists’ response that super smart and entrepreneurial people were much more important at early stage. This was because of the fact that almost always their initial idea was going to be wrong, or needed to be adjusted, and that someone needed to be smart and adaptable enough to pivot their activities into a viable entrepreneurial direction. So like war, the initial plan seldom survives contact with the enemy, or the marketplace.
However, I think I was one of two folks who said that we bet on superior people that were ALSO working on a great idea.
There are numerous documented cases of investors who bet almost solely on rockstar entrepreneurs and will invest in a team that has genius credentials, even if the idea is underdeveloped. Why they would execute such a strategy:
1. Their past experience has shown that smart entrepreneurs has been more predictive of a successful outcome, but relatively independent of the idea they are working on or where they started.
2. They have enough capital to spread their bets among many smart teams and be less sensitive to exactly how good their initial idea is.
3. Given enough capital, a strong team/entrepreneur has enough runway to take a less developed idea and iterate until it is a strong idea. So those who qualify for item 2 above will readily support strong teams/entrepreneurs because the initial capital outlay is large for the startup, but still miniscule relative to their entire fund.
3. In today’s world, there is a huge movement to create and nurture entrepreneurs. Joining up with this effort aligns with their own thinking that more entrepreneurism is good for the world, as well as generates positive public relations with the outside world on these efforts. Thus, to support rockstar entrepreneurs at early stage is a positive thing for them and the world.
Many big names are executing this kind of strategy right now. If they are doing well, then shouldn’t I also worry less about the idea and just bet on super strong teams, even if their idea is relatively weak?
Why I look for strong entrepreneurs AND great ideas:
1. I have met strong teams but with underdeveloped ideas and walked away from investing. This is a personal choice, where I like to support them in their direction and especially if I have experience or an affinity for the direction they took. If the direction they take is very fuzzy, then I feel less of a connection with their project.
2. Personal experience plays out here, but I have seen many super smart people fail at their ideas. So for me, it’s not enough to just bet on rockstars and be more lax about the idea. I want to maximize my odds of success by finding strong entrepreneurs who are at least starting with some breakthrough idea. If they do not start with a breakthrough idea, then it is just as possible that they will pivot their way to one as it is to pivot to nowhere.
3. Now that I am at Launch Capital, I have more capital to deploy but still it is not at the level of other funds who have much deeper pockets. So there is a practical strategic consideration I need to make in the face of what Launch Capital can bring to the table. It is not possible for us to make the number of bets into smart people as others are making, and therefore I must be more discerning in my decision process.
4. Today, we are seeing an explosion of entrepreneurism. People are graduating from top universities and taking their genius-ness out to Silicon Valley to create a startup. However, this has generated what I call the MIT Problem for Startups where *every* team I meet is super-strong and smart. Even those in the valley who execute the invest in strong teams strategy can’t invest in everyone. So what differentiates you from the next team? Not everyone from MIT has what it really takes to become an entrepreneur, even if you have genius intelligence. One of those differentiating factors is your idea, especially if it is a superior one.
In times past when entrepreneurism wasn’t so popular, a superior team would definitely have an edge over an average team since there weren’t that many of them. But I think in today’s world, there are too many people with superior credentials to pick from and it’s not possible for all of them to succeed. So there needs to be some other aspect which differentiates them from others – hence the presence of a superior idea.
5. Given that we are seeing not only an explosion of innovation, but an explosion of me-too ideas, many strong teams are working on the same or similar ideas. Even strong teams are not enough to dominate a marketplace if every team (who are also strong) is going for the same customer with a similar product. The chance is very great that you will all divide up the market and end up with smaller pieces of the whole no matter how much of a genius you are.
I don’t want to invest in a strong team working on a me-too product, or an incremental product, or building a product in a super-crowded marketplace of other similar or “blurry” products. I want a strong team working in an area that is game changing, exponentially different/better, or simply has not yet been worked on yet.
6. At early stage, you don’t have much time to operate. Your clock is ticking as your bank account runs down and you better have some sort of traction for your product/service before it does. Thus, if you start with a weak idea, you may need a lot of time to iterate to find a viable idea to turn into a business. But you’re early stage – you don’t have time! If you happen to start with a superior idea, then you’re at least pointing in a direction that has a lot of positive factors for success; undeveloped ideas are much less certain and I’ve seen a lot of people end up with nothing as their bank accounts ran out, no matter how smart they were.
It’s all about increasing my chances for creating a good outcome for my investment and time. Strong entrepreneurs are a prerequisite for success, but in the crowded startup world of today, it’s not enough to lessen the impact of weaker idea they are working on. If there are so many ideas being worked on, then I can wait for the right smart/superior team to come along who is also working on a superior idea. Then my probability for getting a great outcome for my investment is much higher than without a superior idea.
Footnote: In thinking further, it is obvious that even those who invest in super strong entrepreneurs are still looking at their ideas. Even though they are writing about the fact that it’s all about super smart entrepreneurs, they are still banking on the idea in their decision process because otherwise more people would get funded. Very rarely do entrepreneurs get funding to work on really weak, undeveloped ideas; usually these people are repeat entrepreneurs with a stellar track record and with a prior relationship with the funding source.

Do Not Let History’s Mistakes Repeat Themselves

Charlie O’Donnell of First Round’s NYC team recently wrote a very important post entitled, Ignore startup history at your peril. It was so good and relevant to today that I’m adding it to my list in my post, If We Meet, I Will Ask You….
To summarize his post, he basically loves to ask startup founders why haven’t the previous entrepreneurs in his space succeeded and how did they fail. Given today’s proliferation of clones of every idea out there, or even near clones, it is hard not to be able to find competitors in the near past who have tried your idea and failed. Also, given founders posting a lot about their mistakes, and Techcrunch, et. al. documenting the closure of all these startups, it would seem relatively straightforward to dig up reasons why a lot of similar startups failed. Or, our entrepreneur networks are pretty darn small now; it would not be hard to go and simply ask around and thus find out about any startup out there.
Why would you want to do this? Well, it’s to not repeat the mistakes of the past. And if you don’t go figure out why someone else failed at what you’re working on now, the likelihood of you flailing through mistakes made by someone else is pretty high. I totally agree with Charlie wanting entrepreneurs to not only be experts in their respective spaces, but also students of the history of past startups who have tried and failed, and, by the way, also succeeded.
Many thanks to Charlie for bringing this up and I’m adding it to my list to ask entrepreneurs during pitches.

Investment Pacing and The Timing of Fund Raising for Startups

Yesterday I had a conversation with my managing director about my investing pace. It had seemed to both of us separately that I had a lot going on, and that I was potentially going to invest in what seemed to be a large amount of startups in a short amount of time. After all, this is my 11th week at Launch Capital – barely 3 months in!
While my pace was blistering by some measures, after some reflection it wasn’t so bad after all. Some thoughts on this pace:
1. We looked at the other directors at LC and noted that for some reason, deals seem to come in waves and bursts. Sometimes the bursts can be planned for, like after a Ycombinator or Techstars Demo Day. Other waves come with no warning whatsoever. Or some deals drag on and then run into other more faster moving, hot deals in the future.
And there are long periods of calm where there seems to be no attractive deals for a while. It’s in these times I take a breather, but also wonder if I’m doing something wrong that deals have dried up.
2. We talked about adjusting the pace. This could be raising our bar, although I was already only looking for startups with very high potential (see The $100,000,000 Question) and not those whose trajectory was more obviously a smaller exit. We could shift our bar, like being really focused only on startups I had personal interest in. However, we noted that we didn’t want to potentially overlook an opportunity simply because it wasn’t in some area of determined focus.
3. I also noted that although we had set a goal of investing in 7-10 seed startups this year, the calendar year was problematic to review pace. This is because the second half of the year has 3 dead months in it for fund raising: August – when the investment community all go on vacation for the summer; November/December – when we all dive into the three holiday whammy starting with Thanksgiving, and then it’s Hanukkah and Christmas.
Thus, in any given calendar year, there are only really 9 months where rounds have the best chance to be closed. Even though in reality not all investors go on vacation, the problem is that many venture funds operate via partnerships. Often the entire partnership needs to agree on an investment before it takes place; all it can take is enough of the partnership to be on vacation and that can mean that a round can’t close with that fund. So investment pace can be raised during those 9 active months as those startups who happen to be fund raising then have a much higher probability of closing their rounds.
4. As mentioned previously, some funding rounds can drag on for months before they close. Nobody ever plans on that, but sometimes it takes time to round up investors to believe in a startup enough to commit. Given my experience, it can be deceptive that I am working on many startups at once because their actual funding rounds may not close until months later, as the entrepreneur tries to find a lead somewhere.
While I talk about my own investment pacing and the environmental factors that affect it, I think this has important implications for startups and the timing of their fund raising.
In the last few years of angel investing, I’ve observed that startups who start fund raising in the summer are at higher risk to not closing their rounds before the end of the year, due to the 3 down months in the latter part of each year. Starting fund raising in September is even worse because you really have to finalize everything in 2 months; if you start drifting into November, then people begin go on vacation and it’s harder to find your investors (and their money). Inevitably, many of these startups drift into January and finally are able to close their rounds.
This is not so true for startups who close rounds with all angels. Individual investors are not beholden to a partnership and can make decisions in more flexible timeframes.
The 3 down months in the latter part of the year also affect those who are looking for their next rounds. Remember that fund raising in the second half of the year really only means you have 3 months to work in – It can be particularly problematic if your burn rate and plan show you running out of money in November or December!
Remember that if you need to raise money, you need to do so before your money runs out. Sometimes people say that the rule of thumb is to start looking for your next round 4-6 months before your current funds run out. However, nobody can predict how long your fund raise will take. Depending on investor interest and your progress, you may raise in a few weeks; or you may need a few more months in if interest is low or your progress isn’t substantial. In tough economic times you may find that it takes an extraordinarily long time to raise a next round; you may even need to go asking for a bridge to carry you through what inevitably is the new year when fund raising probability goes up again.
My advice to startups is – no matter what, try to plan for your funds to run to the middle of the calendar year, which has you raising your next round in January. If you need to raise money in the second half of the year, you’re putting your venture at much higher risk than otherwise.

The MIT Problem for Startups

When I say MIT Problem for Startups, it’s probably not what you’re thinking!
The problem I’m referring to goes like this.
You’re in high school. You bust your butt and become valedictorian. You’re at the top in grades, and you’ve proven it through 12 years of school, beating out all your fellow students. You’re at the top of the top and feel great. You’ll probably get an award or two from the school. Maybe you’re Captain of the Math Team or head of Honor Society and gotten awards and/or recognition for that. You’re at the top of your mountain at your school and so you apply to MIT and you get in.
The day you arrive at MIT, you find yourself surrounded by valedictorians. They were all at the top of their class at their respective schools, all scoring 1600 on their SATs, and are all super-duper smart.
The day before you arrive at MIT, you were top of the top in your own world. The day after you arrive at MIT, you’re now…average…amongst your new peers. Everybody is equally smart and excellent, so you’re all now mediocre. And thanks to grading curves, those As you got in high school just turned into average Cs. Was your previous valedictorian greatness enough to get you more than average Cs in a sea of valedictorians?
Boy that sucks, doesn’t it?
This is the problem I’m experiencing with a lot of startups. Everybody says they’re great, except that when I look across all the startups I meet, you’re all kinda average now because you’re all equally great.
That sucks for both you and me.
It sucks for you because there are SO MANY startups and your current greatness is not enough – you have to be even better! This is at all aspects of your startup too. You need to now out-execute more, your product needs to be exponentially better to your customers, you need to out-fund raise everyone else. Everything you do must be even that much more superior to your startup peers. This is even more true against your competitors. Think of all the startups who are doing something that directly or closely competes with what you’re doing, or competes for a little slice of consumer attention – you can’t just be a little better, you need to be a LOT better.
This also sucks for me. My job is to pick which one of you startups is going to win next. But if you’re all great at some level, then even out of the set of greats, you look mediocre. That’s bad! Because for startups at early stage, the failure rate is very high. So no matter how great you really are and/or you think you are, if you are just merely great you blur into mediocrity against all the other startups competing for my investment. This is also a problem from a competitive standpoint since you’ll all have to execute against strong, motivated, super-smart peers. If you don’t become exceptionally great against your startup peers, what chance do you have to convince me that you’ll be the one that will win and not a competing startup?
This is the MIT Problem for Startups and it’s getting worse day by day.

Which Subscription/Billing Systems Are the Best?

The other week, a startup asked me for recommendations on billing/subscription platforms as their startup involved selling a subscription service. I looked on Quora but didn’t find any good recommendations there (see: What are some recommended turn-key billing systems for online subscription services? and What tools for billing and subscriptions are good for integrating with your web application?).
I threw a query out to my contacts at 500startups and also on Twitter.
Seems like the winners are Recurly.com, Chargify, and Braintree Payments.
Many thanks to @webwright for his link to Accepting Payments on the Real Time Web.
The actual results of my query are below.
From the 500startups crew, the expectation would be that Recurly would be the platform of choice, given that 500startups has invested in them. Here were the results, out of 8 responses:
Recurly.com – positive votes: 5
positive quotes:
“Recurly is cool yeah”
“Recurly is awesome.”
“They’re super supportive and easy to use.”
Chargify – positive votes: 2
Quotes:
“customer service being super quick”
“From a development POV they were super easy to implement and it’s been quite easy to add things as they’ve released new features and different ways of doing things.”
Paypal – negative votes: 1
Quotes:
“I’ve never worked with any of the others except for Paypal and would never go back to using them for recurring.”
CheddarGetter – positive votes: 1
Braintree – positive votes: 3
Quotes:
“They do 1-time and subscription billing, and support a lot of the standard options like free trials, add ons — and the have a potentially portable CC vault, etc.”
“We used Braintree for cc transactions, which recurly can work on top of, and the advice we got from other friends was to avoid building your own subscription system for as long as possible.”
“Recurly using braintree on the back end is fantastic. Also allows you to grow because you can eventually use braintree for subscriptions alone by writing a bit more code.”
Looking at other discussions, I found some more comments about payment services, especially Zuora which seems to be expensive and also very hard to setup.
From my Twitter followers, I got 14 responses, 1 RT, and 2 replies from marketing folks who follow Twitter for these requests. It’s nice to see marketing folks watching the real time web for potential leads, but honestly I just don’t know how I can trust a recommendation from such biased sources. I think the other sources are at least more dependable in that regard.
Foxy Cart – votes: 1
Zuora – votes: 1
eVapt – votes: 1
Vindicia – two people who worked for Vindicia replied.
Cybersource – votes: 1
Sagepay – votes: 1
Recurly.com – votes: 5
CheddarGetter – votes: 1
Braintree – votes: 1
Chargify – votes: 2
The tweets follow in this image: